Frequently Asked Questions

How soon will my order be shipped? In-Stock, Ships Now is just that!...most items ships the next business day after you place your order. All orders should arrive within 5-10 business days. Certain items such as park benches and tables are in stock, but preparation and shipment may take longer than other items. If we have a problem fulfilling your order for any reason, we will attempt to contact you by phone and we will also send you an email.

What is our Standard Return Policy? If, for some reason, you would like to return an item you have purchased from us, you MUST contact our customer service department within 3 business days of receipt of the product for return authorization. You are responsible for return shipping to In-Stock, Ships Now. Items must be returned in new and unused condition and contain ALL original materials included with shipment. A restock fee will apply, and is dependent on the product and manufacturer. Our Customer Service Department will calculate the restock fee when you call for authorization. Once we receive your returned product, examine and determine it qualifies for a return, you will be credited for the total fee paid for the product, minus the restock fee. Original shipping fees are nonrefundable.

Does In-Stock, Ships Now guarantee that the prices are the lowest you'll find anywhere online? Yes. In-Stock, Ships Now makes sure you are receiving the best deals available on thousands of quality indoor and outdoor products. And if you happen to find a better online price out there on the same identical product, In-Stock, Ships Now will give you the difference + 10%. To satisfy the Best Price Guarantee credit: 1. The product must be purchased from In-Stock, Ships Now website 2. The product must be the exact same make, model, and color purchased 3. The merchant offering the lower price must have the product currently in stock 4. The online merchant must be an established site, as determined by In-Stock, Ships Now. 5. The completed purchase with In-Stock, Ships Now must be within 5 days of finding the lower price.

Qualifications for Best Price Guarantee Credit:

* Applies to total price of purchase--including shipping, taxes and other charges that may apply

* Applies to claims made within 5 days from purchase date

* Limited to only three claims in any 60-day period per customer

* Limited to one (1) identical item per customer

* Does not apply to new merchandise versus factory-reconditioned comparisons

* Subject to change without prior notice

If you have additional questions before or after you order, please contact one of our customer service representatives M-F, 8:30 AM to 5:00 PM CST at 800.510.8325